Delivery Management

Engagement Manager

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As an Engagement Manager at Scalefocus, you will act as a bridge between customers and our project teams to ensure both sides are well engaged and satisfied. Cross-functional communication with colleagues from sales, back office, finance, and technology will be essential for successful delivery, where you will get all the necessary support you need. In this role, you will have the freedom to govern your time and priorities, identify opportunities and help raise operational effectiveness.

Who are we looking for?

Engagement Managers are the Chief Managers for their projects and are primarily responsible for steering their execution. Ideally, they possess both business and engineering insight to be able to strategize, drive and bring their projects to success.

It is a great team and exciting work! Come and join us! :)

What your responsibilities are going to be?

  • Establish, develop, and maintain engaging relationships with client stakeholders

  • Organize regular client meetings to report and discuss project status

  • Proactively identify upsell opportunities and manage project extensions

  • Participate in resources planning and submit internal staffing requests

  • Coordinate project member interviews, vacations, onboarding/offboards activities

  • Bond with the project members, monitor and report their performance

  • Prepare regular status updates on the progress of relevant projects

  • Love what you do and enjoy being part of a dynamic team of professionals

What qualifications are needed?

  • Prior IT experience in account management, sales, or business development with international clients

  • Fluency in English, both verbal and written

  • Strong communication and interpersonal skills

  • Proficiency in management of customer expectations

  • Technical and/or project management background would be considered an advantage

What would be considered as an advantage?

  • Prior IT experience in account management, sales, or business development with international clients


Sofia, Plovdiv, Varna, Burgas, Skopje, Istanbul

If you find the position interesting and would like to apply send us your CV. Please note that only shortlisted candidates will be contacted for an interview.